FREQUENTLY ASKED QUESTIONS
You can use the form on the right side to send us a message or e-mail us directly to firstname.lastname@example.org.
We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving an email, but if there is an increased volume of inquiries it may take us 2-3 business days to get back to you. To help us respond to you faster, please only send one email per inquiry.
Of course! We’re happy to honor price adjustments up to 3 days after you’ve placed an order. If an item goes on sale within 3 days of your purchase, email us at email@example.com with your order number and we’ll adjust the price.
Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it’s not always possible to process address change requests. If you notice an error, please email us at firstname.lastname@example.org ASAP with your name and order # so we can try to make correction(s) to your package before it departs. There’s no guarantee we can make it, especially once it leaves our warehouse, but we’ll do everything we can!
Order processing times are between 1~2 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 2 business days following the day you placed your order. If your order has been processing for more than 3 business days, please contact us at email@example.com and we’ll help you out.
Processing & Shipping Times
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. USPS and FedEx is our primary carrier, and we ship via First-Class or Priority Mail (USPS) or FedEx Express 2-Day. Depending on where you live and shipping service, packages are delivered within 1~5 days from the date of shipment. Delivery timeframes therefore fall within 2~7 business days from the moment you place your order.
Will my order come in one package?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
Out of Stock/Backordered Items
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be re-stocked within 2 weeks, we will just automatically refund you for those items.
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. There’s no guarantee we can change it, especially once it leaves our warehouse, but we’ll do everything we can!
We offer FREE Standard Shipping (2-5 days) via USPS on all orders and FREE Express Shipping (1-2 days) via FedEx 2 Day on orders $35 and up to anywhere within the United States and its territories. For orders less than $35, Expedited Shipping is also available via USPS Priority Mail (1-3 days) for $2.99 or FedEx 2 Day (1-2 days) for $4.99.
All shipments are fully trackable through Track Orders.
* Same day shipping if order’s placed before 11:00 AM Pacific / 2:00 PM Eastern.
If you are not 100% satisfied for any reason after receiving our products, we give you 30 days to return for a full refund, exchange or store credit. Please refer to our Return Policy for detailed information and procedure.