Help Center

Frequently Asked Questions

General Questions

How do I contact you?

Is this a subscription service?

How quickly can you answer my email?

Orders & Payments

Can I edit my order?

I recently purchased an item and now it's on sale, can I get a price adjustment?

Can I edit my shipping address after my order has been placed?

QuadPay FAQs


How long is the order processing period?

General Shipping Information

Free Shipping

Returns & Cancellations

I'd like to return an item, what's the procedure?

Can I cancel my order?

QuadPay FAQs

What is QuadPay?

Why would I use QuadPay?

What information does QuadPay ask for?

Is there a limit on how much I can spend with QuadPay?

How do I sign up for QuadPay?

Who can use QuadPay?

How can I check my QuadPay orders or account?

Will I be notified about my QuadPay installments?

When is my first QuadPay payment due?

Can I pay off my QuadPay installments early?

What if I have trouble paying my QuadPay installments?

What if I lose or want to change my payment method for an existing QuadPay order?

If I return my QuadPay order, will I receive a refund?

How do partial refunds work with QuadPay?

How do full refunds work with QuadPay?

How much does QuadPay cost?